Return and Refund Policy
Last updated: August 31, 2026
This Return and Refund Policy applies to purchases made from our online store operated by Onlimited Digital ApS.
We want our customers to shop with confidence. Please review the following return, withdrawal and refund conditions carefully before making a purchase.
1. 30-Day Return Policy
We offer a 30-day voluntary return policy.
Eligible customers may request a return within 30 days after receiving the product.
To be eligible for a return, the product should generally:
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Be in the same condition as when it was received;
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Be unused or unworn;
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Be undamaged;
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Include all original accessories, components and documentation;
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Be returned in its original packaging where reasonably possible; and
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Be accompanied by a receipt, order confirmation or other valid proof of purchase.
Products showing excessive use, damage caused after delivery, missing components or other significant deterioration may not qualify for a full refund, except where mandatory consumer protection law provides otherwise.
Our voluntary 30-day return policy does not limit or replace any statutory rights available to consumers.
2. How to Request a Return
Before returning any product, please contact us first:
Email: RegosPennell887@gmail.com
When contacting us, please provide:
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Your full name;
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Order number;
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Email address used for the order;
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Product you wish to return;
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Reason for the return; and
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Photographs or videos where the return relates to damage, defects or an incorrect product.
Please do not send a product back before receiving return instructions from us.
After your return request has been reviewed, we will provide the appropriate return instructions and return address confirmation.
Unauthorized returns or parcels sent without the required information may experience delays in processing.
3. Return Address
Unless we provide a different return address in your return authorization instructions, approved returns may be directed to:
Onlimited Digital ApS
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark
CVR number: 46572408
Please contact us before shipping any return.
Do not send parcels on a Cash on Delivery, postage-due or similar basis unless we have expressly agreed to this in advance.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
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The product arrives damaged;
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The product is defective or does not function as reasonably expected;
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You receive the wrong product;
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Components or accessories are missing; or
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The parcel shows significant transportation damage.
Please provide:
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Your order number;
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A description of the problem;
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Clear photographs of the product;
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Photographs of the packaging and shipping label where relevant; and
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A video demonstrating the problem where reasonably necessary.
After reviewing the information, we will provide an appropriate solution in accordance with applicable law.
Depending on the circumstances, this may include:
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Replacement;
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Repair;
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Return;
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Refund; or
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Another appropriate remedy.
Where the problem is confirmed to have resulted from an error for which we are responsible, reasonable return shipping costs will normally be covered by us.
5. Non-Returnable Products and Exceptions
Certain products may not be eligible for return because of their nature or applicable law.
These may include:
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Perishable goods;
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Custom-made or personalized goods;
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Products made specifically to customer specifications;
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Opened products that cannot reasonably be returned for hygiene or health-protection reasons;
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Hazardous materials;
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Flammable liquids or gases;
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Products that become inseparably mixed with other goods after delivery; and
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Other goods excluded from return rights under applicable law.
Gift cards and certain clearance or final-sale products may also be excluded from our voluntary return policy where legally permitted.
These exclusions do not affect mandatory consumer rights concerning defective, damaged, incorrect or otherwise non-conforming goods.
If you are unsure whether a particular product is eligible for return, please contact us before returning it.
6. Exchanges
If you wish to receive another product, model, size or variation, please contact us.
In many cases, the most efficient method is to return the original product and place a new order after the return has been approved.
Direct exchanges may not always be available because inventory and product availability may change.
7. European Union and EEA 14-Day Statutory Right of Withdrawal
Consumers located in the European Union or European Economic Area (EU/EEA) who purchase eligible goods through an online or other distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable exceptions.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise your statutory right of withdrawal, you must notify us of your decision before the applicable withdrawal period expires.
You may contact us at:
Email: RegosPennell887@gmail.com
Your statement does not need to use any particular wording, provided that it clearly communicates your decision to withdraw from the purchase.
After informing us of your withdrawal, the goods must generally be returned without undue delay and no later than 14 days after the date on which you notified us of your decision to withdraw.
Unless otherwise instructed, the return should be sent to:
Onlimited Digital ApS
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by law, you may be responsible for any reduction in the value of the goods resulting from handling beyond what would reasonably be necessary for this purpose.
8. Exceptions to the EU/EEA Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods or services where an exception is permitted by applicable law.
Examples may include:
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Goods manufactured according to the consumer's specifications;
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Clearly personalized goods;
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Goods liable to deteriorate or expire rapidly;
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;
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Goods that become inseparably mixed with other items after delivery;
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Certain sealed audio, video or computer software products once unsealed; and
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Other goods or services expressly excluded under applicable consumer protection law.
These exceptions do not remove statutory remedies available for products that are defective, damaged, incorrectly supplied or otherwise non-conforming.
9. Return Shipping Costs
EU/EEA 14-Day Statutory Withdrawal
Where a consumer exercises the applicable 14-day statutory right of withdrawal, the consumer is responsible for the direct cost of returning the goods, except where applicable law requires otherwise or we expressly agree to cover the cost.
This may include:
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Return postage;
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Courier charges;
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Appropriate return packaging; and
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Other direct costs of sending the goods back.
We recommend using a secure and trackable delivery method and keeping your shipping receipt and tracking information until the return has been completed.
Voluntary Returns
For voluntary change-of-mind returns made under our 30-day return policy, the customer is generally responsible for return shipping costs.
Defective, Damaged or Incorrect Products
Customers will not normally be required to pay reasonable return shipping costs where the return results from:
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A defective or non-conforming product;
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A product damaged before or during delivery;
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An incorrect product supplied by us;
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Missing components or accessories; or
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Another confirmed error attributable to Onlimited Digital ApS.
Please contact us before returning such products so that we can provide the appropriate return instructions.
10. Return Inspection
After receiving a returned product, we will inspect it.
We may check:
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The condition of the product;
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Whether all relevant components and accessories have been returned;
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Evidence of use or damage;
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Packaging where relevant;
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Order information; and
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The reason for the return.
We will notify you when the return has been reviewed and whether the refund has been approved.
Where permitted by applicable law, products that have been damaged, excessively used, materially altered or returned incomplete may result in a reduced refund reflecting any loss in value.
This does not affect mandatory statutory rights.
11. Refunds Under the EU/EEA Right of Withdrawal
Where a consumer validly exercises the EU/EEA statutory right of withdrawal, we will reimburse payments that must be refunded under applicable consumer protection law.
This generally includes the purchase price and the cost of our least expensive standard delivery option offered for the relevant order.
If you selected a more expensive delivery method, such as express or expedited delivery, the additional amount above the cost of our standard delivery option may not be refundable.
The reimbursement will be processed without undue delay and generally no later than 14 days after we are informed of your decision to withdraw, subject to applicable law.
For purchases involving physical goods, we may withhold reimbursement until:
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We receive the returned goods; or
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You provide acceptable evidence that the goods have been returned,
whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is agreed or legally appropriate.
12. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns that fall under our voluntary 30-day return policy rather than a statutory withdrawal right, we will inspect the returned product before approving the refund.
Once approved, we will normally process the refund within 10 business days.
Depending on the payment method used, your bank, payment provider or financial institution may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
13. Refund Method
Where reasonably possible, approved refunds will be issued using the original payment method.
For payments made through an online payment provider, the refund will normally be returned through the original payment transaction where available.
For Cash on Delivery (COD) orders, the original payment was collected physically rather than electronically. We may therefore contact you to obtain the information reasonably necessary to arrange an appropriate refund method.
Never send passwords, full payment account credentials or other sensitive login information by email.
14. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to process your cancellation request.
However, if your order has already entered fulfilment or has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.
Any mandatory statutory withdrawal or cancellation rights remain unaffected.
15. Refused Deliveries and Cash on Delivery Orders
If you selected Cash on Delivery and no longer wish to receive the order, please contact us as soon as possible before dispatch or delivery.
Repeated or unjustified refusal of Cash on Delivery parcels may result in Cash on Delivery being restricted for future orders where permitted by applicable law.
Nothing in this section limits any statutory withdrawal, return, cancellation or consumer protection rights.
16. Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory consumer rights available under applicable law.
Where any provision of this policy conflicts with mandatory consumer protection legislation, the mandatory legal requirement will apply.
Our voluntary 30-day return policy provides additional return options and does not reduce any statutory rights available to consumers.
17. Contact Information
For questions regarding returns, refunds, cancellations, damaged products or an existing order, please contact:
Company: Onlimited Digital ApS
CVR number: 46572408
Responsible person / Director: Mathias Ditlev Eriksen
Registered address:
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark
Email: RegosPennell887@gmail.com
When contacting us regarding an order, please include your order number so that we can assist you more efficiently.