Shipping and Delivery Policy

Last updated: August 31, 2026

This Shipping and Delivery Policy applies to orders placed through our online store operated by Onlimited Digital ApS.

Please review this policy before placing an order. It explains our delivery areas, order processing times, estimated delivery times, tracking, Cash on Delivery, customs charges and procedures for delayed, lost or damaged shipments.

1. Company Information

Company name: Onlimited Digital ApS
CVR number: 46572408
Responsible person / Director: Mathias Ditlev Eriksen

Registered address:
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark

Email: RegosPennell887@gmail.com

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may depend on:

  • Destination country or region;

  • Local carrier coverage;

  • Customs or import restrictions;

  • Product type;

  • Package size or weight;

  • Delivery address; and

  • Other logistical limitations.

The availability of delivery to your address will normally be confirmed during checkout.

We may decline or cancel an order if delivery to the supplied address is unavailable, restricted or prohibited by applicable law.

If payment has already been collected for an order that we cannot deliver, the applicable amount will be refunded using the original payment method or another legally appropriate method.

3. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed and confirmed.

Business days are generally Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may take additional time where:

  • Payment requires verification;

  • Cash on Delivery confirmation is required;

  • The delivery address is incomplete or incorrect;

  • The order contains multiple products;

  • A product is temporarily unavailable;

  • Fraud-prevention checks are required; or

  • We are experiencing unusually high order volumes.

If additional information is needed to process your order, we may contact you using the contact details provided during checkout.

4. Estimated Delivery Time

For standard deliveries within eligible European destinations, the estimated transportation time is generally:

5–7 business days after dispatch.

Please note that this estimated delivery period does not include the 1–2 business day order-processing period.

Therefore:

Order processing: approximately 1–2 business days
Shipping after dispatch: approximately 5–7 business days

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service.

Delivery may take longer for:

  • Remote areas;

  • Islands;

  • Locations with limited carrier coverage;

  • Orders requiring customs clearance;

  • Public holidays;

  • Severe weather conditions;

  • Carrier congestion; or

  • Locations affected by transportation or regulatory restrictions.

5. Shipping Charges

Any applicable delivery charge will normally be displayed during checkout before you submit your order.

Where free shipping is available for a particular order or destination, this will be shown on the product page, cart or checkout where applicable.

Additional delivery charges may arise where:

  • A special or expedited delivery service is requested;

  • A parcel must be redelivered because an incorrect address was supplied;

  • The customer fails to collect a parcel;

  • A parcel is refused without a valid legal reason; or

  • The destination requires additional remote-area or carrier charges.

Where prior disclosure is legally required, we will not impose an additional delivery charge without informing the customer.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and destinations where this option is displayed during checkout.

If Cash on Delivery is selected:

  • Payment is made to the courier when the parcel is delivered;

  • The customer may need to prepare the exact amount where required by the courier;

  • Available payment methods at delivery may depend on the local courier;

  • Delivery confirmation or identification may be required by the courier; and

  • The parcel may not be released if the required payment cannot be collected.

Cash on Delivery is not necessarily available for every:

  • Country;

  • Region;

  • Postal code;

  • Product;

  • Order value; or

  • Delivery method.

The availability of COD for your order will be shown during checkout.

Certain COD orders may also be subject to reasonable verification before dispatch.

7. Order Confirmation and Dispatch

After successfully placing an order, you will normally receive an order confirmation at the email address provided during checkout.

The order confirmation means that we have received your order. It does not necessarily mean that the parcel has already been shipped.

Once the parcel has been handed to the delivery carrier, we may send a shipping or dispatch confirmation containing information such as:

  • Carrier name;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant delivery information.

If you do not receive an expected order or shipping email, please check your spam or junk mail folder.

8. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address provided when the order was placed.

Tracking information may include:

  • Carrier name;

  • Tracking number;

  • Tracking link; and

  • Shipment status.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In some destinations, an international tracking number may later be replaced or supplemented by a local carrier tracking number.

If you need assistance tracking your parcel, contact:

Email: RegosPennell887@gmail.com

Please include your order number.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient's full name;

  • Street name;

  • Building or house number;

  • Apartment or unit number where applicable;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you discover an error in your delivery information, please contact us as soon as possible.

We may be able to update the address if the order has not yet entered processing or been dispatched.

However, we cannot guarantee that an address can be changed after shipment.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable redelivery or reshipping costs may be charged where permitted by law.

This does not apply where the delivery failure resulted from an error attributable to us or our contracted delivery provider.

10. Delivery Attempts and Uncollected Parcels

Depending on the courier and destination, one or more delivery attempts may be made.

If nobody is available to receive the parcel, the courier may:

  • Attempt delivery again;

  • Contact the recipient;

  • Leave a delivery notice;

  • Deliver the parcel to a local collection point;

  • Leave the parcel at an authorized safe location; or

  • Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within any collection period specified by the courier.

If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or reshipping costs may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

11. Delayed Shipments

Delivery delays may occasionally occur because of circumstances including:

  • Carrier congestion;

  • Customs processing or inspections;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • Strikes;

  • Regulatory inspections;

  • Border restrictions;

  • Incorrect delivery information;

  • Natural disasters; or

  • Other circumstances outside our reasonable control.

If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact:

RegosPennell887@gmail.com

Please provide your order number.

We will review the available shipment information and, where appropriate, contact the carrier.

An estimated delivery period does not remove or reduce any mandatory consumer rights available under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If you believe your parcel may be lost, please first:

  • Review the tracking information;

  • Confirm that the delivery address is correct;

  • Check with household members;

  • Check your building reception or mailroom;

  • Check any designated safe location;

  • Check with neighbors where appropriate; and

  • Contact the local carrier where appropriate.

If the parcel still cannot be located, contact:

RegosPennell887@gmail.com

Please include your order number.

We will review the shipment information and may contact the relevant carrier.

If the shipment is confirmed as lost in circumstances for which we are responsible, we will provide an appropriate remedy in accordance with applicable law and our policies.

Depending on the circumstances and product availability, this may include:

  • A replacement shipment; or

  • A refund.

13. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, contact us promptly at:

RegosPennell887@gmail.com

Please provide where relevant:

  • Your order number;

  • A description of the damage;

  • Photographs of the outer packaging;

  • Photographs of the shipping label;

  • Photographs of the damaged product; and

  • Video evidence where reasonably necessary.

Please keep the original packaging until the issue has been reviewed.

If the product is confirmed to have been damaged before or during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive an incorrect product or part of your order is missing, please contact us promptly.

Please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the parcel;

  • Photographs of the products received; and

  • A photograph of the shipping label.

After reviewing the information, an appropriate solution may include:

  • Sending the correct product;

  • Sending the missing product or component;

  • Replacement; or

  • Refund.

The appropriate solution will depend on the circumstances and applicable consumer law.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

  • Customs inspections;

  • Import duties;

  • Value-added tax (VAT);

  • Handling charges;

  • Customs clearance fees; or

  • Other charges imposed by authorities in the destination country.

Where applicable taxes, duties or import charges are included in the purchase price, this will be indicated during checkout where appropriate.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes and other charges independently imposed by authorities in the destination country.

We do not control charges imposed independently by customs authorities and cannot guarantee the amount that may be charged.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

Refusing a parcel solely to avoid applicable customs duties or import charges may result in reasonable return costs being deducted from any applicable refund where permitted by law.

16. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If the customer independently appoints a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, subject to applicable law.

Nothing in this section limits any mandatory consumer rights.

17. Returns and Withdrawal Rights

Shipping-related returns are handled according to our Return and Refund Policy.

Eligible consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this right applies, the customer may withdraw from the purchase without providing a reason within the applicable statutory period.

Under our Return and Refund Policy, eligible customers may also request a voluntary return within 30 days after receiving the product, subject to the applicable return conditions.

Where the EU/EEA statutory 14-day withdrawal right is exercised, the consumer is generally responsible for the direct cost of returning the goods where this responsibility has been properly disclosed and applicable law permits it.

Where a return results from:

  • A defective product;

  • A product damaged before or during delivery;

  • An incorrect product;

  • Missing components; or

  • Another confirmed error attributable to us,

reasonable return shipping costs will be handled in accordance with our Return and Refund Policy and applicable law.

18. Changes or Cancellations Before Dispatch

If you wish to change or cancel an order, please contact us as soon as possible:

Email: RegosPennell887@gmail.com

We will make reasonable efforts to assist.

However, once an order has entered processing, fulfilment or has already been dispatched, we may not be able to change or voluntarily cancel it.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

19. Events Outside Our Reasonable Control

We are not responsible for delivery delays caused exclusively by circumstances outside our reasonable control, except where applicable mandatory law provides otherwise.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather;

  • Transportation disruptions;

  • Carrier system failures;

  • Strikes;

  • Government restrictions;

  • Customs delays;

  • Border closures;

  • Public emergencies; or

  • Other comparable events.

Where possible, we will take reasonable steps to reduce the impact of such circumstances.

Mandatory consumer rights remain unaffected.

20. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

  • Delivery providers;

  • Delivery areas;

  • Estimated delivery periods;

  • Shipping methods;

  • Customs requirements;

  • Business operations;

  • Applicable law; or

  • Other legitimate operational circumstances.

The latest version will be published through our online store with an updated revision date where appropriate.

21. Contact Information

For questions relating to shipping, delivery, tracking, delayed parcels, lost parcels or damaged shipments, please contact:

Onlimited Digital ApS
CVR number: 46572408
Responsible person / Director: Mathias Ditlev Eriksen

Registered address:
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark

Email: RegosPennell887@gmail.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.