Privacy Policy

Last updated: August 31, 2026

This Privacy Policy explains how Onlimited Digital ApS (“we,” “us,” “our” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store, place an order, make a payment, contact us or otherwise use our products, website and related services.

Our online store is operated using Shopify and related third-party services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Company Information

The company responsible for operating the online store and processing personal information in connection with our Services is:

Company name: Onlimited Digital ApS
CVR number: 46572408
Responsible person / Director: Mathias Ditlev Eriksen

Registered address:
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark

Email: RegosPennell887@gmail.com

For purposes of applicable data protection legislation, Onlimited Digital ApS may act as the data controller for personal information processed in connection with our online store, except where another service provider acts independently under applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

  • Visit or browse our online store;

  • Create or manage a customer account;

  • Place or manage an order;

  • Make a payment;

  • Use Cash on Delivery where available;

  • Request shipping or delivery;

  • Contact customer support;

  • Request a return, exchange or refund;

  • Subscribe to marketing communications;

  • Participate in surveys or promotions;

  • Submit product reviews or other content;

  • Interact with our advertising; or

  • Otherwise interact with our Services.

Our website, online store, products, customer accounts, checkout functions, customer support and related services are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Identity and Contact Information

We may collect information including:

  • Full name;

  • Billing address;

  • Shipping address;

  • Postal code;

  • City;

  • Country;

  • Email address;

  • Telephone number; and

  • Other contact information you voluntarily provide.

3.2 Account Information

If customer accounts are available, we may collect:

  • Account name;

  • Email address;

  • Authentication information;

  • Account settings;

  • Saved addresses;

  • Communication preferences; and

  • Order history.

You are responsible for protecting your account credentials and should not disclose passwords or other authentication information to unauthorized persons.

3.3 Order and Transaction Information

When you place or manage an order, we may process:

  • Products purchased;

  • Products added to your shopping cart;

  • Order number;

  • Product quantities;

  • Selected product models or variations;

  • Purchase price;

  • Billing information;

  • Shipping information;

  • Delivery status;

  • Tracking information;

  • Returns;

  • Exchanges;

  • Refunds;

  • Cancellations; and

  • Communications relating to your transaction.

3.4 Payment Information

Depending on the payment method selected, we may process information such as:

  • Payment method;

  • Payment status;

  • Billing information;

  • Payment confirmation;

  • Transaction identifiers; and

  • Cash on Delivery information where applicable.

Complete payment account or card information may be processed directly by authorized payment service providers rather than being stored directly by Onlimited Digital ApS.

Where Cash on Delivery is used, information necessary to collect payment may be provided to the courier or delivery provider.

3.5 Customer Support Information

When you contact us, we may collect:

  • Your name;

  • Email address;

  • Telephone number;

  • Order number;

  • Product information;

  • Messages;

  • Complaint information;

  • Return or refund reasons;

  • Photographs;

  • Videos; and

  • Records of our communications with you.

3.6 Technical and Usage Information

When you use our online store, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Browser language;

  • Device type;

  • Device identifiers;

  • Operating system;

  • Pages viewed;

  • Date and time of access;

  • Referring website;

  • Session information;

  • Click and navigation information;

  • Cookie identifiers;

  • Approximate location derived from IP address;

  • Network information; and

  • Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect:

  • Product interests;

  • Marketing preferences;

  • Advertising interactions;

  • Previously viewed products;

  • Previously purchased products;

  • Promotion participation;

  • Survey responses; and

  • Customer satisfaction information.

3.8 Information You Provide Voluntarily

You may also provide information through:

  • Product reviews;

  • Comments;

  • Photographs;

  • Videos;

  • Customer support messages;

  • Product enquiries;

  • Return requests;

  • Complaints; and

  • Other content submitted through our Services.

4. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

We may receive information when you:

  • Complete a website form;

  • Create an account;

  • Place an order;

  • Enter billing or shipping information;

  • Make a payment;

  • Contact us;

  • Request a return or refund;

  • Submit a review; or

  • Participate in a promotion or survey.

Information Collected Automatically

Certain information may be collected automatically through:

  • Cookies;

  • Server logs;

  • Analytics technologies;

  • Device identifiers;

  • Website security technologies; and

  • Similar technologies.

Information Received From Third Parties

We may receive information from third parties that help us operate our Services, including:

  • Shopify;

  • Payment processors;

  • Banks and payment providers;

  • Courier companies;

  • Logistics providers;

  • Warehousing and fulfilment providers;

  • Website hosting providers;

  • Cloud service providers;

  • Fraud prevention providers;

  • Analytics providers;

  • Advertising providers; and

  • Customer support platforms.

5. How We Use Personal Information

We may use personal information to:

  • Operate and maintain our online store;

  • Create and manage customer accounts;

  • Verify customer identity where reasonably necessary;

  • Receive and process orders;

  • Confirm transactions;

  • Process payments;

  • Manage Cash on Delivery orders;

  • Arrange fulfilment and delivery;

  • Provide shipment and tracking information;

  • Communicate regarding orders;

  • Respond to customer enquiries;

  • Provide customer support;

  • Manage complaints;

  • Process returns, exchanges and refunds;

  • Detect and prevent fraud;

  • Prevent unauthorized account activity;

  • Protect website and payment security;

  • Maintain transaction and accounting records;

  • Improve our products and Services;

  • Improve website functionality;

  • Analyze website performance;

  • Understand how customers use our Services;

  • Personalize the shopping experience;

  • Conduct customer satisfaction surveys;

  • Develop products or services;

  • Send necessary service-related communications;

  • Send marketing communications where legally permitted;

  • Measure advertising performance;

  • Display relevant advertising where permitted;

  • Manage promotions;

  • Comply with legal, tax and accounting obligations;

  • Establish, exercise or defend legal claims; and

  • Protect our customers, business and service providers.

6. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”), European Economic Area data protection rules or similar legislation applies, we process personal information using an appropriate legal basis.

Performance of a Contract

We may process personal information where necessary to:

  • Accept and process an order;

  • Receive or verify payment;

  • Deliver products;

  • Provide customer support;

  • Process returns and refunds; or

  • Provide another service requested by you.

Compliance With Legal Obligations

We may process or retain information when required to comply with:

  • Accounting obligations;

  • Tax obligations;

  • Consumer protection requirements;

  • Fraud prevention requirements;

  • Court orders;

  • Regulatory requirements; and

  • Other applicable legal obligations.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests including:

  • Preventing fraud;

  • Protecting our online store;

  • Improving our Services;

  • Managing customer relationships;

  • Evaluating business performance;

  • Responding to customer enquiries; and

  • Establishing or defending legal claims.

When relying on legitimate interests, we consider the potential impact on the rights and interests of the individuals concerned.

Consent

Where required, we may rely on your consent for activities including:

  • Sending optional marketing communications;

  • Using certain non-essential cookies;

  • Using advertising technologies;

  • Personalizing advertising; or

  • Processing information for another optional purpose.

You may withdraw your consent at any time.

Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn.

7. Sharing Personal Information

We may share personal information where reasonably necessary to operate our Services, complete transactions or comply with applicable law.

Recipients may include:

Shopify and Technology Providers

Our online store is powered by Shopify.

We may provide information to Shopify and other technology providers that host, operate, maintain or secure our online store.

Payment Providers

Payment-related information may be processed or shared with:

  • Payment processors;

  • Banks;

  • Payment networks;

  • Payment service providers; and

  • Fraud prevention providers.

These providers may process information according to their own privacy policies and legal obligations.

Fulfilment and Delivery Providers

We may share relevant customer information with:

  • Warehouses;

  • Fulfilment partners;

  • Shipping companies;

  • Postal services;

  • Couriers; and

  • Delivery tracking providers.

This may include:

  • Recipient name;

  • Shipping address;

  • Postal code;

  • Telephone number;

  • Email address;

  • Order reference;

  • Package information;

  • Delivery instructions; and

  • Cash on Delivery amount where applicable.

Customer Support Providers

Information may be shared with providers that assist us with customer service, returns, complaints or communications.

Analytics and Advertising Providers

Where permitted by law, information may be processed by analytics, advertising or marketing providers to:

  • Understand website performance;

  • Measure advertising effectiveness;

  • Analyze customer interactions; and

  • Provide relevant promotions.

Professional Advisers

We may disclose information where reasonably necessary to:

  • Accountants;

  • Auditors;

  • Lawyers;

  • Insurers; and

  • Other professional advisers.

Legal and Regulatory Authorities

Personal information may be disclosed where necessary to:

  • Comply with applicable law;

  • Respond to lawful government requests;

  • Comply with court orders;

  • Assist law enforcement;

  • Investigate fraud;

  • Protect our legal rights; or

  • Protect the rights and safety of customers or others.

Business Transactions

If Onlimited Digital ApS is involved in a merger, acquisition, restructuring, financing, insolvency or transfer of assets, relevant personal information may be transferred or disclosed as part of that transaction where permitted by law.

We do not sell customer personal information to third-party advertisers.

8. Shopify

Our online store uses Shopify to provide the technical e-commerce platform through which our Services are offered.

Shopify may collect and process information relating to your access to and use of our store for purposes including operating, maintaining, protecting and improving its platform and services.

Information submitted through our store may therefore be transmitted to or processed by Shopify and relevant service providers.

In certain circumstances, Shopify may independently determine how particular information is processed. Such processing may be governed by Shopify's own privacy documentation and applicable law.

9. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning correctly;

  • Maintain shopping cart sessions;

  • Support checkout;

  • Remember customer preferences;

  • Maintain account sessions;

  • Protect account security;

  • Detect suspicious activity;

  • Analyze website traffic;

  • Measure website performance;

  • Improve the shopping experience;

  • Measure marketing campaigns; and

  • Provide relevant advertising where legally permitted.

Essential Cookies

Essential cookies support necessary functions including:

  • Shopping carts;

  • Checkout;

  • Payment processing;

  • Account login; and

  • Website security.

Analytics Cookies

Analytics cookies may help us understand how visitors use our online store and which pages or products are most frequently viewed.

Advertising Cookies

Advertising cookies may be used to measure promotional activity or display advertising based on customer interests where permitted.

Where required by law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may manage cookies through available cookie preference tools or your browser settings.

Disabling certain cookies may prevent some website functions from operating correctly.

10. Marketing Communications

Where legally permitted, we may send marketing communications regarding:

  • Products;

  • Special offers;

  • Promotions;

  • Store updates; and

  • Other commercial information.

Where consent is required by law, marketing communications will only be sent after appropriate consent has been obtained.

You may unsubscribe from promotional communications at any time by:

  • Using the unsubscribe option contained in the marketing communication;

  • Updating available communication preferences; or

  • Contacting us at RegosPennell887@gmail.com.

Even if you unsubscribe from marketing messages, we may still send necessary communications relating to:

  • Orders;

  • Payments;

  • Shipping;

  • Delivery;

  • Returns;

  • Refunds;

  • Customer accounts;

  • Security; and

  • Other transactions you have requested.

11. International Processing and Data Transfers

Our Services use Shopify and other third-party providers that may operate in countries outside the country where you live.

As a result, personal information may be processed or stored in another country.

Where applicable law requires safeguards for international transfers, appropriate legal, contractual or organizational safeguards may be used.

Different countries may have different privacy and data protection laws.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The duration of your customer account;

  • Completion of an order;

  • Returns or refunds;

  • Customer support requests;

  • Warranty obligations;

  • Accounting requirements;

  • Tax requirements;

  • Fraud prevention;

  • Legal limitation periods;

  • Disputes; and

  • Legal claims.

When personal information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

13. Data Security

We use reasonable technical, organizational and administrative safeguards designed to protect personal information against:

  • Unauthorized access;

  • Accidental loss;

  • Unlawful disclosure;

  • Misuse;

  • Alteration;

  • Destruction; and

  • Unauthorized processing.

Security measures may include:

  • Restricted access;

  • Account authentication;

  • Secure hosting environments;

  • Appropriate encryption;

  • Fraud monitoring;

  • Security controls; and

  • Controlled access by employees, contractors and service providers.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

You should never send passwords, full payment credentials or other highly sensitive information through unsecured communication channels.

14. Children and Minors

Our Services are intended for individuals who are legally able to enter into purchase transactions under the laws applicable to them.

We do not knowingly collect personal information from children in violation of applicable law.

Where appropriate, minors should obtain permission and supervision from a parent or legal guardian before:

  • Creating an account;

  • Placing an order;

  • Making a payment; or

  • Providing personal information.

If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact:

RegosPennell887@gmail.com

Where required by law, we will take appropriate steps after reviewing the request.

15. Your Data Protection Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request completion of incomplete information;

  • Request deletion of personal information;

  • Request restriction of processing;

  • Object to certain processing;

  • Object to direct marketing;

  • Request portability of eligible personal information;

  • Withdraw consent where processing is based on consent; and

  • Submit a complaint to a competent data protection supervisory authority.

These rights are not absolute and may be subject to legal requirements or exceptions.

For example, we may need to retain certain information to:

  • Complete an order;

  • Process a return or refund;

  • Meet tax or accounting obligations;

  • Prevent fraud;

  • Resolve disputes; or

  • Establish, exercise or defend legal claims.

16. Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing purposes at any time.

After receiving a valid request, we will stop using the relevant personal information for direct marketing as required by applicable law.

17. How to Submit a Privacy Request

To exercise a privacy or data protection right, contact:

Email: RegosPennell887@gmail.com

Please explain the nature of your request.

We may ask you to provide information reasonably necessary to verify your identity, which may include:

  • Your full name;

  • Email address associated with your account or order;

  • Order number where relevant; and

  • Details of your request.

Identity verification may be required before we disclose, correct or delete personal information in order to prevent unauthorized access to customer information.

A request may be restricted or refused where permitted by applicable law, including where:

  • Identity cannot reasonably be verified;

  • Disclosure would adversely affect another person's rights;

  • Information must legally be retained;

  • The request is manifestly unfounded or excessive;

  • Processing is required for fraud prevention; or

  • Another legal exemption applies.

We will respond within the period required by applicable law.

18. Complaints

If you have concerns regarding the way we collect, use or protect personal information, please contact us first at:

RegosPennell887@gmail.com

We will review the matter and respond as appropriate.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the competent data protection supervisory authority.

Making a complaint to us does not affect any other legal rights available to you.

19. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, social media platforms or other online services.

We do not necessarily control the privacy or security practices of independent third parties.

When you leave our online store or use an external service, that third party's:

  • Privacy policy;

  • Terms of service; and

  • Security practices

may apply.

We recommend reviewing the privacy information of third-party services before submitting personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services;

  • Changes to Shopify or other service providers;

  • New technology;

  • Changes to business practices;

  • Changes to legal or regulatory requirements; or

  • Other operational requirements.

When changes are made, the updated version will be published through our online store and the “Last updated” date may be revised.

Where legally required, additional notice or consent may be provided or requested.

21. Contact Us

For questions regarding this Privacy Policy, personal information or a privacy request, please contact:

Onlimited Digital ApS
CVR number: 46572408
Responsible person / Director: Mathias Ditlev Eriksen

Registered address:
C/O Studio B12
Spinderigade 11E
7100 Vejle
Denmark

Email: RegosPennell887@gmail.com